Refund policy

WILLINGHAM'S LLC

RETURN, REFUND & EXCHANGE POLICY

Business: Willingham's LLC

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at willinghamllc25@gmail.com. Please note that returns will need to be sent to the following address: 4922 East Highway 90 #1028, Sierra Vista, AZ 85635

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at willinghamllc25@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at willinghamllc25@gmail.com.

Apparel Brand: Domo's Customs
Last Updated: October 9, 2026

1. OUR POLICY

Willingham's LLC is the parent company operating Domo's Customs, a custom apparel business offering original designs across multiple collections.

We appreciate every customer who supports our business. Our goal is to provide quality custom-pressed apparel and a positive shopping experience.

This Return, Refund & Exchange Policy applies to eligible purchases made through our online store operated by Willingham's LLC and Domo's Customs.

By placing an order, you acknowledge that you have reviewed this policy. Nothing in this policy limits any rights you may have under applicable law.

2. MADE-TO-ORDER APPAREL

All shirts and hoodies are pressed after an order is placed.

Because our apparel is prepared after checkout, customers should carefully review product descriptions, colors, available sizes, and size charts before completing a purchase.

Returns due solely to a change of mind or buyer's remorse are generally not accepted. However, eligible size exchanges are permitted under the conditions outlined below.

This policy does not restrict remedies required by law for defective, incorrect, or otherwise legally eligible products.

3. SIZE EXCHANGES

Willingham's LLC allows eligible customers to request a size exchange within 14 calendar days of delivery.

To qualify, the item must:

Be unworn, unwashed, and unused.
Be in its original condition.
Be free of stains, odors, damage, and signs of wear.
Include the original order number or proof of purchase.
Be returned according to the instructions provided by our customer support team.

Size exchanges are subject to availability. If the requested size is unavailable, we will contact you to discuss available options.

Customers are generally responsible for return shipping and replacement shipping costs unless the exchange results from our error or applicable law requires otherwise.

All exchange requests must be approved before an item is returned. Please contact us before mailing merchandise.

4. DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

We strive to ensure that every order is prepared accurately and arrives in acceptable condition.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.

Please provide:

Your name and order number.
A description of the issue.
Clear photographs of the item and any damage, if applicable.

After reviewing your request, we will determine an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

If the issue results from our error, we will provide appropriate assistance with return shipping. We will also honor applicable legal rights even if the reporting period above has passed.

Please wait for return instructions before sending an item back.

5. REFUNDS

Refunds are generally not provided for a change of mind or buyer's remorse on made-to-order apparel.

Refunds may be provided when an order qualifies under this policy, when we approve a refund, or when required by applicable law.

If a refund is approved:

It will generally be issued to the original payment method.
Processing times may vary depending on your payment provider or financial institution.
Original shipping charges are generally nonrefundable unless required by law or otherwise agreed as part of the resolution.

We will notify you once an approved refund has been processed.

6. ORDER CANCELLATIONS

All shirts and hoodies are pressed after an order is placed. Please review your order carefully before completing checkout.

If you need to cancel an order, contact us as soon as possible at support@willinghamsllc.com.

Cancellation cannot be guaranteed once production has begun, an item has been customized, or the order has shipped. Cancellations and refunds will be handled in accordance with applicable law.

7. PRODUCT IMAGES AND COLOR VARIATIONS

Product photographs and digital mockups are intended to help customers visualize our designs.

Actual garment colors, print placement, and appearance may vary slightly due to screen settings, garment characteristics, and the printing process.

Promotional photographs may feature accessories or other items that are not included with the purchase. Please review each product description to confirm exactly what is included.

Minor variations that do not constitute a defect do not automatically qualify an item for a return or refund.

8. RETURN SHIPPING AND INSTRUCTIONS

Customers are generally responsible for return shipping costs for approved size exchanges, except where our error or applicable law requires otherwise.

We recommend using a shipping service with tracking and retaining your tracking information until the matter is resolved.

Do not send merchandise to an address that has not been confirmed by our customer support team. Unauthorized returns may delay processing.

9. HOW TO REQUEST AN EXCHANGE OR REPORT A PROBLEM

To request a size exchange or report an issue with your order, contact:

Willingham's LLC
Customer Support — Domo's Customs

Email: support@willinghamsllc.com
Website: willinghamllc.com

Please include your name, order number, item purchased, and reason for your request. For damaged, defective, or incorrect items, include clear photographs where possible.

Our team will review your request and provide instructions for the next steps.