WILLINGHAM'S LLC

SHIPPING POLICY

Business: Willingham's LLC
Apparel Brand: Domo's Customs
Last Updated: October 9, 2026

1. SHIPPING OVERVIEW

Thank you for shopping with Domo's Customs, operated under Willingham's LLC. We appreciate your support and look forward to delivering your custom apparel.

All shirts and hoodies are pressed after an order is placed. Each order requires processing time before it is ready to ship.

Please review this Shipping Policy before placing your order so you understand our production process, shipping timeframes, and delivery procedures.

2. ORDER PROCESSING AND PRODUCTION

Because our apparel is custom-pressed after checkout, orders require time for preparation and quality checks before shipment.

Please allow 3–5 business days for order processing and production, unless a different timeframe is stated on the product page or communicated to you.

Business days do not include weekends or recognized holidays.

Processing times may occasionally be longer during holidays, product launches, promotional events, or periods of unusually high order volume. If a significant delay occurs, we will make reasonable efforts to communicate relevant updates.

Important: Processing time is separate from shipping transit time. Your delivery estimate begins after your order has been processed and shipped.

Before publishing, make sure the 3–5 business-day processing estimate matches the timeframe you can consistently meet.

3. SHIPPING METHODS AND DELIVERY ESTIMATES

Available shipping methods and charges will be displayed at checkout based on the options available for your order and destination.

Delivery times vary depending on the shipping carrier, destination, service selected, weather, holidays, and other circumstances.

Any delivery dates or timeframes provided are estimates, not guarantees, unless expressly stated otherwise.

Once your order has shipped, the carrier is responsible for transporting the package to the delivery address. We will assist customers with reasonable inquiries about shipping issues.

4. SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your purchase, unless a shipping promotion or free-shipping offer applies.

Customers are responsible for reviewing the shipping method, charges, and delivery information before submitting an order.

Any free-shipping promotions will be subject to the specific terms displayed when the promotion is offered.

5. ORDER CONFIRMATION AND TRACKING

After placing an order, you should receive an order confirmation using the contact information provided at checkout.

When your order ships and tracking information is available, we will provide shipping confirmation and tracking details through the applicable notification method.

Please allow time for the carrier's tracking system to update after the shipping label is created or the package is accepted.

If you do not receive your confirmation or tracking information, check your email's spam or junk folder before contacting customer support.

6. SHIPPING ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error, contact us as soon as possible at support@willinghamsllc.com.

We cannot guarantee that an address can be changed once an order has entered production, been packed, or shipped.

Additional shipping charges or other carrier fees resulting from an incorrect address may be the customer's responsibility where permitted by law.

7. DELAYED, LOST, OR STOLEN PACKAGES

If your order has not arrived within the estimated delivery timeframe, please check your tracking information first.

If tracking has not updated, the package appears lost, or you have concerns about delivery, contact us at support@willinghamsllc.com with your order number.

We will review the available information and, when appropriate, assist with contacting the shipping carrier or submitting a shipping inquiry.

If tracking shows that a package was delivered but you cannot locate it, check around your delivery location and with household members, neighbors, or the carrier when appropriate. Contact us if the issue remains unresolved.

Each situation will be reviewed individually. Replacements, refunds, and other remedies will be handled in accordance with applicable law and the circumstances of the order. This policy does not eliminate any rights you may have regarding packages that are lost, stolen, or never received.

8. INCORRECT OR DAMAGED SHIPMENTS

We want your order to arrive in good condition and match what you purchased.

If you receive an incorrect item or your package arrives with damage, contact us within 7 calendar days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and packaging, if applicable.

Please keep the item and packaging until we provide further instructions.

We will review the issue and determine an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

9. MULTIPLE ITEMS AND SEPARATE SHIPMENTS

Depending on product availability, order size, or fulfillment circumstances, items from the same order may occasionally ship separately.

If this occurs, tracking information may be provided for each shipment when available.

You will only be charged shipping amounts disclosed and applicable to your order, subject to any clearly stated promotion or shipping arrangement.

10. INTERNATIONAL SHIPPING

International shipping availability, if offered, will be shown at checkout.

International customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country, where permitted by law and disclosed as applicable.

Customs processing may delay delivery beyond the estimated timeframe.

Please confirm that the products you order can legally be imported into your destination country before completing checkout.

11. ORDER CANCELLATIONS AND SHIPPING CHANGES

All shirts and hoodies are pressed after an order is placed. If you need to cancel an order or update your shipping information, contact us as soon as possible.

Changes and cancellations cannot be guaranteed after production begins or an order has shipped.

Any cancellation, refund, or shipping adjustment will be handled in accordance with our published policies and applicable law.

12. CONTACT INFORMATION

For shipping questions, tracking concerns, or assistance with an existing order, contact:

Willingham's LLC
Parent company of Domo's Customs

Email: support@willinghamsllc.com
Website: willinghamllc.com

Please include your order number in your message so we can assist you more efficiently.

Thank you for choosing Domo's Customs. We appreciate your patience while we prepare your custom apparel with care.

Willingham's LLC | Domo's Customs

Custom. Bold. Exclusive. Unapologetic.